FAQs

Q1. DO I NEED TO CREATE AN ACCOUNT TO SHOP ONLINE?

No, you can shop online as a guest. But creating an account with us helps speed up the ordering process and lets you keep track of your orders and refunds online and setup your very own wish list to share with friends.

Q2. WHEN DO YOU ADD ITEMS TO THE SITE?

We will add new ietms to the site as often as possible, as we are always finding fantastic items to share with our customers, we try to add items weekly. You never know what new pieces you may find so please check the webiste regularly.

Q3. DO WE BUY ITEMS FROM CUSTOMERS?

Somewhere in Hackney does not purchase items from individuals as we source all of our garments and accessories independently and we do not buy back any items previously bought from Somewhere in Hackney.

Q4. ARE ALL OF YOUR ITEMS CLEAN?

All of our items are cleaned and steamed before they are added to the site and prior to packaging, so they are ready wear when they have been delivered.

Q5. HOW CAN I BE SURE MY ORDER WILL BE OF GOOD QUALITY

Most of the items in our vintage catalogue are used items and subsequently, not all items will be perfect, that is the charm of vintage. During our selection process, we examine each item in detail to check the quality and to determine if there are any issues about the item that you need to know about.We pride ourselves on being honest with our selection and grading process, we want all of our customers to know exactly what they are buying and want all customers to be happy with their purchase and come back to us for more. Please see our grading categories below:

Condition: Excellent

- Garment in brilliant condition, no holes, staines, missing buttons or repairs

Condition: Great

-The item is slightly worn from general wear and could appear slightly faded in clolour. The item will still be considered wearble as is.

Condition Fair

- The items may have visable flaws, these items would be over 50 years old but still considered wearable. The fault will be outlined in the item description.

Condition: Unused

- Vintage items that have never been worn before, may still have original tag still attached.

Condition: New

-Non vintage items, modern pieces.

Q6. HOW WILL I FIGURE OUT MY SIZE?

Vintage clothing sizes varies compared to modern day sizes. We measure all of our clothing in inches when laid flat, to ensure the accurate measurements are taken. Please see our size guide to get full information on sizing for different items.

Q7. DO YOU OFFER STUDENT DISCOUNT?

Yes we do! We offer a 10% student discount in store and online. You will need to redeem a voucher code here to receive your 10% discount. To redeem the student discount in store please bring and present your student card.

Q8. DO YOU PROVIDE A CLICK AND COLLECT SERVICE?

Unfortunately at this present moment we do no offer this service but we will be providing this service in the future.

Q9. CAN I RETURN IN PERSON MY ITEM PURCHASED ONLINE?

Unfortunately not at the moment, online purchsaes will have to be posted to us for returns.

Q10: HAVE YOU SHIPPED MY ORDER YET?

An email confirmation will be sent when your order has been shipped, please check your spam/junk mail as the cofirmation may end up in one of these folders. In the case of not receiving the confirmation email of shipment, please contact our customer services via somewhereinhackney@gmail.com