All sales are final.  We accept returns for refund or exchange, for items damaged in transit. If you have received a damaged item and wish to make a return or exchange, please notify our customer care team at within 7 days from the day your order is delieverd.

To return the damaged item, all you need to do is post it back to us with a copy of the order invoice enclosed.

The return address is:

Somewhere in Hackney Vintage

389 Mentmore Terrace

The Arch, London

E8 3PN

We aim to process your return within 14 working days of your goods being delivered to us (excluding weekends and bank holidays) though this may rise slightly during busier times.

All refunds will be sent to the same card or paypal account used to pay for the order. You will receive an email confirmation when your refund or exchange has been processed.

We recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way.


Please send any returns to the above address. The cost of returns for international orders is the responsibility of the customer. For returns outside the EU, you must complete a customs declaration indicating that the package contains returned goods.

Non-Returnable Items

In the interests of hygiene, toiletries, swimwear, intimate apparel and pierced earrings cannot be returned.

If you have any further questions regarding your return or exchange, check out our FAQs or email and we will get back to you as soon as possible.